Unattended access

What are we talking about?

Unattended access lets a technician take control of a machine without anyone present to accept the connection. This is what enables maintenance outside office hours, on machines the provider knows and manages.

How FlowLINE does it

On a managed machine, a permanent password is set in the machine's settings (Settings → Security). Connections then use the machine ID and this password — with no human intervention. On a one-off machine, by contrast, the connection must be accepted by the person present: with a click or with a one-time password.

The safeguards

Unattended access does not make the connection invisible: during the session, an indicator is visible on the machine (window, icon, notification). Every connection is logged: who connected, to which machine and when. Technician accounts are protected by mandatory two-factor authentication, and the session can be ended at any time by closing the module.

Best practices

Reserve unattended access for machines genuinely managed by your provider, with a strong permanent password kept in a password manager. Change the password if a technician leaves the team. On a machine that is not maintained regularly, prefer acceptance on request.

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