Help · User

I need support

You are about to let a technician work on your machine remotely. Here is what will happen, step by step. No installation or account is required.

In 5 steps

  1. Download the support module

    From the Remote assistance page, which detects your system, or from Download. Choose the support module (not the technician client).

  2. Run it

    • Windows: double-click the .exe file. No installation, it runs directly.
    • macOS: open the .dmg, then right-click the application and choose “Open” (it is not signed by Apple).
    • Linux: install the .deb package (Debian/Ubuntu) or make the AppImage executable and run it.
    • Android: install the application from Zapstore, then open it.

  3. Give the displayed ID

    The window displays an ID (and a one-time password). Give them to your technician by phone, by email or by message. The ID changes on every launch: make sure you share the one displayed now.

  4. Accept the connection

    When your technician connects, a request appears: click Accept. If you decline, the connection does not happen.

  5. Let them work

    The window shrinks during the session. You can follow what is happening and take back control at any time: the session ends if you close the module.

On Android, a few permissions are requested the first time you run it: screen capture, input control (accessibility service), file transfer and clipboard. They are needed so the technician can see the screen and act. During the session, an indicator stays visible (notification and floating icon). The module stays active until you close it: remember to close it at the end of the intervention.

Your data and your control

🛡️

Encrypted end to end

Traffic between the technician and your machine is encrypted. The server that relays the connection cannot see the content of the session.

🇨🇭

Hosted in Switzerland

The infrastructure is hosted in Switzerland (Valais), subject to Swiss data protection law.

✅

You stay in control

Nothing happens without your agreement: the connection must be accepted, and you can stop the session at any time by closing the module.

🔒

No account required

There is nothing to create or install permanently: the support module is simply a file you run.

If it does not work

  1. Check where the file comes from

    The file must come from flowline.my-vth.ch. A file received by any other means (email attachment, short link, messaging app) is not an official FlowLINE file.

  2. Run the module again and share the new ID

    The ID changes on every launch. If you shared it and then closed the window, you must run the module again and pass on the new ID.

  3. Contact your technician

    If the connection still does not work, tell them your system (Windows, macOS, Linux, Android) and what is displayed on screen.

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