Help · Manager

I manage my team

The FlowLINE portal lets you invite your technicians, display your brand, track your team's activity and authorise one-off support.

Sign in to the portal

  1. Open the portal

    Go to portal.my-vth.ch. Your account is created by StreamLINE at the same time as your subscription: there is no online sign-up.

  2. Activate your account

    You receive an activation email. The link is valid for 72 hours and single-use: choose your password (minimum 8 characters), then set up two-factor authentication by scanning the QR code with your authenticator app (TOTP).

  3. Sign in

    Enter your username, your password, then the 6-digit code from your authenticator app. Two-factor authentication is required on every sign-in, on the portal as in the client.

Account not activated = sign-in impossible. Until the password and two-factor authentication are registered, the account remains inactive.

Invite and manage your technicians

Team tab (Standard and Enterprise plans).

  1. Invite a technician

    Enter their username, their display name (the one your clients will see) and their email address. They receive an activation email with a link valid for 72 hours.

  2. Track statuses

    Each technician appears with their status: Invitation pending, Active or Not activated. Your subscription quota is displayed (e.g. 3/5).

  3. Rename or re-invite

    The Rename button changes the display name at your clients' end. Re-invite / reset resets the technician's password and two-factor authentication, and sends them a new invitation (use it if a technician has lost access).

No self-service “forgot password”. For a technician, use Re-invite / reset. For your own manager account, contact StreamLINE (the reset is done on our side).

Branding, report and support

🏷️

Branding

Upload your company logo (PNG, 2 MB max). It is displayed as your technicians' avatar on the supported machine, from their next connection. Each technician's display name is set in Team.

📊

Monthly report

Choose a month and display the summary: sessions, total duration, distinct machines, breakdown per technician and per system, machine inventory and session list. PDF export with your logo.

🆘

Support

For one-off assistance: authorise the support module by its ID, follow the active support windows, and end them when the intervention is finished.

👤

My profile

Change your display name, your email address (confirmed by email) and your password (minimum 8 characters).

Depending on your plan

🧰

Essential

The manager works hands-on: they also sign in to the FlowLINE client to provide support. The Team and Branding tabs are not available.

👥

Standard and Enterprise

Team management and white labelling included: you invite your technicians, they sign in with their own account.

To change plans, use “Upgrade my plan” in the portal or contact us.

Good to know

The activation link no longer works.

It is valid for 72 hours and single-use (5 attempts maximum). Request a new invitation: in Team for a technician, from StreamLINE for your own account.

I have lost my phone (two-factor authentication).

There are no backup codes: contact StreamLINE to reset your access. You will receive a new invitation and will need to set up two-factor authentication again.

Can I have several managers?

One manager per company. Other users are technicians, invited from the portal.

Can the same account be used on two machines?

One session in the client at a time: a new connection replaces the previous one. The web portal can stay open in parallel.

The logo does not appear at the client's end straight away.

It is loaded on the technician's next connection to the supported machine. If in doubt, ask the technician to reconnect.

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